We frequently talk to businesses, and business owners, some of whom are our customers, about their current data backup situation, and we are just flabbergasted by the seeming lack of understanding, and the unwillingness to become enlightened on the subject.
We have found the biggest obstacle to overcome is shortsightedness.
So often we are told, “We have a backup plan in place,” but when we question them further we learn that the backup plan in place is just some kind of drive, be it tape, or hard drive, that is kept on-site, with no off-site backup whatsoever. If it’s not that, then it is either no backup at all, or some el cheapo cloud backup solution that doesn’t even meet their very specific needs.
Unfortunately, we rarely encounter a business who is correctly backing up their data.
Our experience has led us to a scary realization. The percentage of businesses and medical practices out there flirting with disaster every day, because their backup plan simply isn’t going to work when they need it, is astounding. The issue here is a compound problem, in that not only do we know ahead of time their backup plan is inadequate, but no matter how much detail we go into when explaining this to them, they simply do not listen.
Last year a customer of ours was in a situation where they were not adequately backing up data. Guess what happened? That’s right. Crash.
Their first call was to us, as it should have been, but it wasn’t to say, “Boy I wish I had made an adequate backup now.” No. They called to blame us for the lost data. They were irate, and understandably so. We too would be angry if we lost all of our data.
In this particular situation, it was someone whom we previously explained the importance of having a real-deal, bulletproof, data backup and recovery plan in place, but they balked at doing something about it. So there was really only one way to respond to them in that situation, and it certainly wasn’t the response they wanted to hear.
We basically said, “We told you so.”
What else can you say when you have tried several times to get a business to cover all of their bases, and adequately back up their data and they still don’t do it?
It was a situation where we became the bad guy, even though we didn’t really do anything wrong. Crashes happen, and there are 1,000 reasons why they do. That’s just the facts. We know this and try to explain it to both customers, and potential customers, but try as we might, we can’t make people correctly backup their data, we can only strongly suggest it.
We should say this business did not get left out in the cold entirely. We did happen to have stashed an image of their data from a few months earlier stored off-site. So we were at least able to do a partial backup, but that was just a lucky break that someone had the foresight to take a snapshot of their drive a few months before the big crash.
Nobody wants to be the we-told-you-so guy, but sometimes there really is no other choice in the matter. When someone goes against our expert advice, and uses services/applications that aren’t capable of delivering what they need, or uses nothing at all, there really is nothing else to say. Nothing real anyway.
We’re going to get brutally honest for a moment here, so bear with us on this one, even though it might sound cold-hearted and mean.
If you don’t backup your data appropriately, which means you have it backed up both on-site, and off-site, then we will have little sympathy for you if you lose it all some day. It is nobody’s fault but your own. It doesn’t matter how badly you want to blame someone else, and what efforts you make to do it, it is solely your fault. You know you need it. It’s just like car insurance. If you want to drive, you have to have car insurance. If you want to operate a computer network, then you have to back it up, and back it up right. There are no other, ifs, ands, or buts, about it.
If you don’t do it, and do it right, then you get what you get, and what you get is something no one in their right mind wants. When something goes wrong, and it will, you are S.O.L. my friend. There is no magic CSI way to recover every bit of data that gets erased. That only happens on TV. In reality, there is such a thing as irreparable damage.
Sure, when disaster strikes, we will help you out as much as we possibly can, but there are some situations where there isn’t really much we can do to help, and lost data when there is no backup, is one of those situations.
While we might want you to use our cloud-based data backup and recovery service, that doesn’t mean we want you to go without a solid data backup and recovery plan if you don’t. The most important thing to do here is protect yourself.
Do you know, without a hint of doubt, that your data, right now, this very minute, is 100% backed up somewhere both on-site and off-site, and that you could recover it, restore it, and be back in business, within a few hours of disaster striking?
Not sure? We can help you solve the riddle, and advise you on what you need to implement, so you can know, without a doubt, your data is always safe. Give us a call.
If you would rather explore the concept on your own without talking to us directly, as disappointing to us as that might be, you can also download the special report we put together called “What Every Small Business Owner Must Know About Protecting and Preserving Their Company’s Critical Data And Computing Systems” It has some helpful tips in protecting your data.
In it you will learn: