Please have a support representative on the phone with you before you hit “Remote Support” 1.877.586.0690. Get quick and timely responses remotely, no matter where you are located. View our Managed Services for even more hands on support and reliability.
Submit A Ticket
Our online support offers detailed technical assistance though a secure ticketing system. You can submit a ticket or check the status of a current ticket below by signing into your Client Access Portal Account. If you do not know your account info, email SUPPORT or SALES to have it sent to you. We will send you notifications each time a ticket is submitted, updated, or closed. You also have the option to fill out a survey after each ticket to let us know how well your service on a particular ticket went. Let’s get started! Choose an option below.
Technical Support Hours
Standard Hours: 9am to 5pm EST Holidays Closed: Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, New Years Day Toll Free: 1.877.586.0690 | Phone: (304) 586-0690 | Fax: (304) 586-0694 Additional Contact Information
6/3/2014 No known issues at this time.